I was recently listening to a podcast over at Cornelius Fichtner’s PM Podcast and it brought back some experiences I had. The podcast interviewed Margaret Meloni who basically talked about trusting your intuition about resources’ actual progress on their tasks and some warning signs.
To illustrate the situation, Margaret tells the story of a line manager who told one of her direct reports not to spend too much time on project “B” before another piece of work was done on project “A”… even though the line manager had committed to allowing the direct report to be assigned both projects. This of course had a serious impact on project “B” when the time came for the resource to deliver his work.
For me, this really has to do with being professional and trustworthy. Every individual on the team is excepting the others to carry their load and to do what is expected of them or the project will likely fail.
I may be naive, but I don’t think anyone has purposely sabotaged one of my projects by not doing the work. When this has happened, I found the reasons included:
Margaret brings up a couple of the warning signs when this could be happening:
Key message: Trust your PM instincts and don’t be afraid to confront actual progress of a task.
First of all important to remember NOT to turn this into a witch hunt… that we don’t let the resource get the feeling that you don’t believe/trust them. Even if this person is deliberately sabotaging the project, it’s important to focus on getting the task back on track, switching resources if needed.
But what can be done to prevent this? Can you have a canary in the mineshaft?
As almost an outside 3rd party, the PMO can be a valuable resource helping deal with this:
Ideally, the Line Manager should have been aware of the commitments his resources had before committing the resource to the project. But life happens, projects get delayed and knock-on effects impact other projects.
So the organization needs to have a culture of openly addressing the changes and have them dealt with. Maybe the Line Manager is on the stereo of the project where a change request or even an issue can be raised. If not, then contact the PM(s) of the affected projects and have them do it.
And sometimes back-room deals are done between line Managers. But at a minimum, the affected PM(s) should be made aware so the plans can be updated.
You may be asking yourself, “Why even get involved? If someone doesn’t deliver, and they say they are working on it, then it’s on them”. Sure, you may have documented it in the minutes… that they gave a green light on progress and you have formal commitment from their line manager. But in the end, you, as the PM, are left holding the bag.
So it’s better to have the discussion at the beginning of the problem rather than when you hit a roadblock and it can’t be managed between yourself (the PM) and the Line Manager… even worse, when the CIO or CEO needs to get involved.
The impact of a resource not delivering from your project will likely – somewhere – impact another project or part of the organization.
Plus, I’ve always found it just feels better not to pass the buck to someone else or hold someone hostage.
So let’s get this dealt with today.
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